Frequently Asked Questions
Everything you need to know about your next travel adventure.
How do I use the Trtl Travel Pillow?
Simply position the internal support against your neck, wrap the soft fleece scarf around, and secure it with the velcro for a comfortable, upright sleeping position.
How long does shipping take within the US?
Standard shipping typically takes 3-5 business days. Expedited shipping options are available at checkout if you need your travel gear sooner.
Can I machine wash my Trtl Pillow?
Yes! Just remove the internal plastic support from the fleece wrap and you can machine wash the fabric on a cool cycle.
What is your return policy?
We offer a 30-day return policy for unused items in their original packaging. Please contact our support team to initiate a return or exchange.
Do you ship internationally from the US store?
The US store primarily serves domestic customers. For international orders, please visit our UK or Global sites to ensure the best shipping rates and speeds.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.